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Open Positions

At B.A.I., we strive for excellence and want to rebuild the way people engage with and treat skin health concerns. We bring that same vision and tenacity to our workplace, and we're always looking for exceptional talent.

Customer Experience Manager

Remote

Full Time

We’re looking for an enthusiastic and compassionate Customer Experience (CX) Manager to serve as the first line of communication with prospective and current customers for our online storefront in addition to managing product inquiries on social media platforms and community programs.

The ideal candidate is a diligent team player with effective communication skills and can lead with empathy while creating memorable experiences and establishing meaningful connections that creatively address customer concerns, encouraging them to return for more.

Reporting to the Director of E-Commerce, this role will be critical in managing and maintaining the pre- and post-purchase customer experience with unparalleled quality, meticulous attention to detail, and the highest standards of professionalism.

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Director of Growth Marketing

Remote (U.S.)

Full Time

We’re looking for a performance-focused and consumer-obsessed Director of Growth Marketing to lead all customer acquisition strategies across the full funnel for a net new brand. In this role, you will be responsible for leading our channel expansion & optimization strategy, building out our efforts to deploy the budget against customer acquisition goals, and refining our attribution modeling. You’ll build a team that executes across all paid acquisition efforts and owns media strategy and infrastructure alongside paid agency partners.

Reporting directly to leadership, you have a strong understanding of both the performance and brand sides of growth and the technical aspects of data analysis and digital product management. You’re the right person for the job if you’re curious, comfortable with ambiguity, a data guru, consumer-first, and if you can be scrappy, flexible, and solutions-oriented in a fast-paced environment.

The ideal candidate has a proven track record of innovating and scaling DTC businesses, building high-performing growth teams, optimizing the funnel experience, and delivering quality user experiences.

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Director of Social, Influencers, and Content

Remote (U.S.)

Full Time

We are looking for an experienced and passionate content expert with proven experience developing and leading social media strategy and campaigns across channels to increase brand awareness and drive growth.

Reporting to the VP of Global Marketing, the Director of Social, Influencers & Content must be up to date with the latest digital and social media trends, possess superior knowledge of social media platforms, publishing tools and analytics systems, and be an excellent communicator.

The ideal candidate can translate our brand values with originality and creativity to ensure high levels of customer engagement through positive interaction and community building initiatives.

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Strategic Finance Lead

Remote (U.S.)

Full Time

We’re looking for an insatiably curious and analytical Strategic Finance Lead to join our growing team. In this role, you will partner with cross-functional teams to track performance, identify areas of opportunity, and support key strategic decisions. As an advisor to business leaders across the company, you will be instrumental in utilizing data to drive initiatives for growth and improvement. Reporting directly to the CEO, you will be responsible for providing financial planning, M&A, and analytical support across the entire business and support various financial operations.

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